The Best 
Tidio Alternative
Tidio is chatbot-focused with limited conversations on free plan. Heyo is human-first chat built for founders who want unlimited conversations with users to build better products.
Heyo vs Tidio
The Problem with Tidio
Understanding Tidio
What Tidio Does Well
Visual Chatbot Builder
Drag-and-drop interface to create chatbot flows. Easy to automate common questions.
Free Plan Available
Offers a free tier to get started, though it's limited to 50 conversations per month.
Email Integration
Capture emails and send marketing campaigns to chat visitors.
Templates
Pre-built chatbot templates for common use cases like lead generation and FAQs.
Mobile Apps
iOS and Android apps to respond to chats on the go.
Where Tidio Falls Short
Free Plan Too Limited
Only 50 conversations per month on free plan. If you're actively talking with users, you'll hit the limit quickly.
Chatbot-First, Not Human-First
Tidio emphasizes chatbot automation. But genuine conversations that help you build better products require human touch.
No Emoji Reactions or Threads
Missing modern messaging features that make chat engaging and fun for users.
No Video Profiles
Can't show users there's a real person behind the chat. Heyo lets you introduce yourself with video.
No Bookmark Feature
Can't easily save and organize valuable user feedback for product insights.
TL:DR: Tidio is good for basic chat with chatbot automation. But free plan is limited and it's bot-focused. Heyo is human-first with unlimited conversations, built for founders who want to talk with users to build better products.
Tidio vs Heyo: Which Should You Choose?
Choose Tidio If:
- You want chatbot automation for FAQs
- You need email marketing features
- You're okay with conversation limits
- You want visual chatbot builder
- You prefer automation over human touch
Choose Heyo If:
- You want unlimited conversations, even free
- You want to build better products through user feedback
- You prefer human conversations over chatbots
- You need modern chat features (reactions, threads, video)
- You want to bookmark and organize user insights
💸 Budget Consideration
Tidio's free plan limits you to 50 conversations/month. Paid plans start at $29/month. Heyo is free with unlimited conversations, and Pro is $9.97/month with all features. Better value for founders who want to actively talk with users.
Heyo is perfect for...
Product Managers
Build better products through direct user feedback
Talk directly with users to gather feedback, understand pain points, and validate features. No bot getting in the way of real insights that help you improve your product.
Bootstrapped Founders
Show there's a real person behind the product
Build trust and loyalty through personal conversations. No enterprise complexity, no expensive per-project pricing. Just simple chat that helps you understand your users and build what they need.
Growth & Sales Teams
Reach out when visitors hit important pages with automated alerts
Set up visitor alerts to get notified when users reach checkout, pricing, or key pages. Start conversations at the perfect moment to understand needs and close deals, no complex workflows needed.
Talking with your users made easy
