The Best 
Tawk.to Alternative
Tawk.to is free but basic and outdated. Heyo is the modern alternative built for founders who want to talk with users and build better products, not just handle support tickets.
Heyo vs Tawk.to
The Problem with Tawk.to
Understanding Tawk.to
What Tawk.to Does Well
Completely Free Core Platform
Tawk.to's core features are free forever with unlimited agents and chats. Great for teams with zero budget.
Ticketing System Included
Built-in ticketing and email management for organizing support requests. Good for traditional support workflows.
Knowledge Base
Create help articles and FAQs for self-service support. Reduces repetitive questions.
Unlimited Everything
Unlimited agents, chats, websites, and history. No usage limits on the free plan.
Where Tawk.to Falls Short
Outdated Chat Experience
No threaded replies, no emoji reactions, basic interface. Your users expect a modern messaging experience, not an old-school chat box.
Support Tool, Not Product Tool
Built for handling support tickets, not gathering product feedback. Heyo helps you bookmark insights and talk with users to build better products.
No Visitor Alerts
Has visitor monitoring but no automated alerts to notify you when important visitors arrive. Heyo's alerts help you reach out at the perfect moment.
No Personal Touch Features
No video profiles, no way to show there's a real person behind the chat. Heyo lets you introduce yourself with video and build trust.
Add-On Costs Add Up
Want to remove branding? $29/mo. Video calls? Another $29/mo. AI? Another $29/mo. Heyo Pro at $9.97/mo includes everything.
TL:DR: Tawk.to is free but basic. It's built for traditional support and ticketing. Heyo is modern and built for founders who want to talk with users to build better products through real conversations.
Tawk.to vs Heyo: Which Should You Choose?
Choose Tawk.to If:
- You want ticketing and knowledge base features
- User Interface and design doesn't matter much to you
- You don't need modern messaging features
- You want to easily hire agents to handle chats
Choose Heyo If:
- You want modern chat (threads, reactions, video profiles)
- You want to build better products through user feedback
- You need visitor alerts for proactive outreach
- You want all features for $9.97/mo (vs Tawk.to's add-on pricing)
- You prefer clean, focused features
💸 Budget Consideration
Tawk.to is free but charges $29/month per add-on (remove branding, AI, video calls). Want multiple features? Costs add up to $87+/month. Heyo Pro is $9.97/month or $64/year with everything included. Better value for a modern, complete solution.
Heyo is perfect for...
Product Managers
Build better products through direct user feedback
Talk directly with users to gather feedback, understand pain points, and validate features. No bot getting in the way of real insights that help you improve your product.
Bootstrapped Founders
Show there's a real person behind the product
Build trust and loyalty through personal conversations. No enterprise complexity, no expensive per-project pricing. Just simple chat that helps you understand your users and build what they need.
Growth & Sales Teams
Reach out when visitors hit important pages with automated alerts
Set up visitor alerts to get notified when users reach checkout, pricing, or key pages. Start conversations at the perfect moment to understand needs and close deals, no complex workflows needed.
Talking with your users made easy
